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Promotional Product FAQ's

Promotional Product FAQ's

What are promotional products?

Promotional Products are giveaways, handouts, or merchandise that are typically branded with a logo or text. Promotional items are often used by companies and organizations to promote their brand or to help recognize and show appreciation for customers or employees. Since promotional products are good at showing off a company or organization’s logo, they are a very cost effective way to advertise. Corporate gifts tend to last for years in the customer’s hands. They lead to strong awareness of a company’s brand among existing and prospective customers.

How many products does Executive Advertising have available?

We are proud to offer over 20,000 unique promotional products. New products are being added daily to bring the most current and trending promotional products to our customers.

Do you charge setup fees?

Setup fees are fixed charges imposed by many of our competitors. A setup fee per order can range from $35 to $70. At Executive Advertising, you will not pay setup fees when you become a VIP Member! Along with no setup fees, this program offers even more benefits, including free ground shipping (up to $50 per suborder).

How do I place an order?

Placing an order can easily and quickly be done online or by phone. Our website is also mobile responsive which means you can efficiently check out on a smartphone or tablet as well. Learn more about how to place an order online.

How do I get samples of a product before buying?

We do offer samples on our products. There is a minimal charge for sample products and shipping is billed based off the locations the samples ship from. Learn more or place a sample request.

How do I know if a product is in stock?

We would be happy to check with our factories for our current stock levels. Simply give us a call at 800-338-7996 or use our live chat feature. Provide us with the name or item number of the product you are interested in, and we will be able to quickly confirm that there is enough stock available to fulfill your order.

How do I send in my artwork?

Artwork can be uploaded directly to your Artwork Library from your account page, or from the checkout question on a product page. Learn more about the Artwork Library.

How many colors can I have imprinted on my promotional item?

It all depends on the product. Some products include a free full color imprint which means that you can have an unlimited amount of colors in your logo. Other products might only have 1-color screen included in your price. Imprint color details and pricing can be found in the product description area of any product page. Please note that both black and white are considered imprint colors.

What if I need my products quickly? Do you offer rush services?

No problem! If you need your products by a certain date, we will be happy to do our best to accommodate your needs. We offer thousands of products that can be imprinted and shipped out in 24 hours. Learn more about our 24 hour rush and other rush options (including 48-hour and 3 day rush services).

How long does production take?

Production time varies per product and production details can be found on each product page in the product description. Learn more about production times.

What if my artwork/logo is not in vector format?

We have graphic artists on hand who will be happy to recreate your logo in vector format. Learn more about artwork file types.

What are minimum order quantities?

Many of our products do have minimum order quantities that must be met to place an order. Since all of our products can be customized, we require that customers place an order for at least the minimum specified order quantity. Learn more about minimum order quantities.

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Interested in buying promotional products and have questions for us? Then the Quote Cart is perfect for you! Click the "Request Quote" button on any product page to start requesting your quote. Make sure to let us know any additional details in the questions section.
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(800) 338-7996 Toll Free
(615) 991-4000 Local Phone
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(866) 323-8381 Fax
(615) 246-4198 Local Fax
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Executive Advertising
181 E. Main St.
Ste 4
Hendersonville, TN 37075
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Production Time
A standard production time for each product is listed on each product page. Production times may vary depending on decoration methods, number of locations, and product type. Production time do not include shipping transit times or artwork proofing times. On each product page you can enter your shipping zip code and see how long it takes for your order to be produced and ship to your location. Rush production options may also be available.
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