When ordering any products on a rush service we STRONGLY recommend calling in your order to make sure that your item is in stock and that your shipping transit time is accurate. Call us at (800) 338-7996.
Finding Promotional Products with a Free 24 Hour Rush
Not sure which products come with a free 24 hour rush? Simply look for either of these 24 Hour Rush icons on our product pages.
24 Hour Rush Requirements
Order must be clearly marked "24 HOUR RUSH" in the product's "Special Instructions" field when checking out.
Order must be a 1-Color imprint only (Unless otherwise specified).
Decorating must be in 1-Location only.
Artwork eproofs may take up to 1 business day to receive. If you require a same day proof please call in your rush request after uploading your artwork.
Artwork must be print ready in Vector Format or text only - Otherwise add one additional working day.
Artwork E-proofs - Delays in approving your Artwork E-proof will result in delayed production.
We accept ALL forms of artwork, however vector art (in a .eps or .ai file type) is preferred, especially for a Rush Service. To get your order into production the same day that your order is placed, we would need your logo/artwork in vector art upon submission to our art department. Otherwise we will have your artwork recreated (FREE service with every order) with our Artwork Recreation Process. This process will always take at least overnight to complete, but it is free if you are ordering any of our promotional products.
You do not have to have Vector Artwork. We can submit any font type set into production the same day; we just need a copy of the font type. With either process we will ask you to approve a pre-production artwork e-proof before your order goes into production. We do this to ensure customer satisfaction with every order.
Embroidery, Full Color Digital Printing, and Engraving on selected products are not available.
During peak production holiday seasons, rush services may not be available. Contact us for further details.
Factory may be closed on US Federal Holidays.
24 HOUR RUSH APPLIES TO PRODUCTION TIME ONLY, TRANSIT TIME IS NOT INCLUDED. Ground shipping can take anywhere between 1-5 working days, depending on your shipping destination and the location of our production facility for the product you have selected. An FOB State is listed in the product details, however we highly recommend contacting us to verify production and transit times.
Paid 24 Hour Rush Products
While our Free 24 Hour Rush products will always be accompanied by a 24 Hour Rush icon, other products may be available for a Paid 24 Hour Rush. If you are in need of a paid 24 Rush service, please contact our customer service department at (800) 338-7996.
24 Hour Rush FAQ's
What is a Free 24 Hour Rush?
A Free 24 Hour Rush means that we will produce your order in one business day or 24 hours. Our 24 Hour Rush program DOES NOT include shipping time.
Do I need expedited shipping (overnight, 2-day, 3-day, etc.)?
That will depend on your Delivery In-Hands Date, our facility's FOB Point and your delivery address. We ALWAYS try to ship your products as inexpensively as possible, which is usually FEDEX or UPS Ground Shipping. Shipping with these carriers can take anywhere from 1-5 business days. You can expedite your shipping, but do keep in mind that heavier items are more expensive to ship. When in doubt, simply contact us and we'll get your product delivered as quickly and inexpensively as possible.
How do I request a Free 24 Hour Rush production when checking out?
Tell us that you want a Free 24 Hour Rush in the Special Instructions field when checking out. Without a clearly stated Delivery In-Hands Date OR stating that you would like a Free Rush Service, the factory reserves the right to ship your products with standard production turn around times, which will vary per product. When you checkout online, you will be asked the latest date that you need your order by. If we can not meet your in-hands date we will contact you within 24 hours to go over your shipping and rush options.
If you would like to use the Free Rush Service with NO In-Hands Delivery Date, that's ok too! Each promotional product has a field called Special Instructions. In this field, simply state that you would like to receive a free 24 hour rush on the product. As long as your order meets the guidelines above, we'll produce your products within 24 hours (1-Business Day).
When will I receive my Artwork E-proof if I am requesting a 24 Hour Rush?
You will receive your e-proof the same day - before 2pm EST at the latest. Your immediate approval (within 30 minutes) is required to prevent production delays. Remember - your artwork needs to be vector artwork OR a text type set (just telling us the text to print). Otherwise 1 business day will need to be added to your production time so that we will be able to recreate your artwork to a usable format. Read more on Artwork Pre-Production E-proofs.
Interested in buying promotional products and have questions for us? Then the Quote Cart is perfect for you! Click the "Request Quote" button on any product page to start requesting your quote. Make sure to let us know any additional details in the questions section.
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A standard production time for each product is listed on each product page.
Production times may vary depending on decoration methods, number of locations, and product type.
Production time do not include shipping transit times or artwork proofing times.
On each product page you can enter your shipping zip code and see how long it takes for your order to be produced and ship to your location.
Rush production options may also be available.
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