Search for Promotional Products
Promotional Products > Help Center > How to Reorder Products
Help Topics:

How to Reorder Products


Reordering a Product Ordered from The Executive Advertising

If you are trying to reorder a product you previously purchased under our old website platform,, we have completely revised the reorder process to make it easier and more convenient than ever to restock your promotional product supplies! Checkout our step by step guide located below the video


  • Migrate Your Account - As a returning customer, you will want to make sure you have completed the account migration so that all your old orders can be brought into your new site Ordering Account.
  • My Orders
    • Once your account is migrated, it's time to find the product (and order) you need to repeat.
    • Under your account click the link for “My Orders” to be redirected to your Order History page. From here you can select the order you are trying to reorder.




  • Start The Reorder
    • If the product you are trying to reorder is available for purchase, a picture of the product will show up on your order details page, along with a Yellow “Reorder This Product Now” button, which you should click.





  • Product Page
    • The first time placing a reorder on the new platform will feel similar to placing a new order. You will start by clicking “Start Order” OR, if you need to get approval on pricing first, you can also click “Request A Quote”.
    • Next, complete the product questions, including quantity and item color, and continue to the Decoration options where we will automatically prefill the “Use Artwork from Previous Order” option for you.
      • We will also include a note to our Art Department to use the art from the previous order number you selected.
      • NOTE: The reorder function currently defaults to the standard decoration method. If your previous order was for a decoration method other than standard, or included upgrade options, those will not be preselected for you, and should be selected during checkout. However, if the order is placed using standard options, we will adjust your current order to match your previous order, and you will have the opportunity to confirm those changes during the proof approval process. 





  • Complete Checkout
    • From this point, you will just need to complete your reorder checkout by selecting your shipping address, completing the billing information, and submitting the order.
    • You will be required to approve a new proof using our new online approval system for the first reorder through this new platform so please watch for a “Ready to Approve” email to be sent to you.



What if the product you want to reorder doesn't have a reorder button?

We are working hard to offer our customers the very best in promotional products, and are bringing in hundreds of new products daily. We are also trying to make sure that the products we are offering are still available for purchase. So, if you are trying to reorder a product, and the order details page looks like the image below, don't give up! The “contact us” tab should slide out to allow you to give us your name, and a short description of the item and old order number you are trying to repeat. Our Customer Service team will be glad to check into your request and either send a custom quote for the same item you want, or make suggestions on a close alternative. Either way, we will always work for you to try and get you a promotional product you are going to love!





Thank you for your return business, and we look forward to working with you again!


Shopping Cart
Interested in buying promotional products and have questions for us? Then the Quote Cart is perfect for you! Click the "Request Quote" button on any product page to start requesting your quote. Make sure to let us know any additional details in the questions section.
Loading Quote Items
You have not yet added any products to your cart yet. Time to start shopping! :)
If you have more than one ordering account, you may have created a shopping cart in a different account. You can toggle between your ordering accounts below:
Active Ordering Account:
Contact Us
(800) 338-7996
Contact Us Options
<< Back
Phone Numbers
(800) 338-7996 Toll Free
(615) 991-4000 Local Phone
Fax Numbers
(866) 323-8381 Fax
(615) 246-4198 Local Fax
Contact Us Form
<< Back
Physical / Mailing Address:
Executive Advertising
181 E. Main St.
Ste 4
Hendersonville, TN 37075
<< Back
Contact Us Form
First Name:*
Please provide a First Name.
Last Name:*
Please provide a Last Name.
Please provide a valid Email.
What can we help with?*
 Existing Order
What product are you inquiring about?
{{($select.selected.prd_name+ ' (#'+$select.selected.part_number+')')}}
+ {{viewed_product.prd_name+' (#'+viewed_product.prd_id+')'}}
What is your Order Number?*
{{contFrm.order.ord_grp_num}} {{contFrm.order.created_on | dateToISO | date:'MM/dd/yyyy'}}
{{contFrm.order.old_ordernumber}} {{contFrm.order.created_on | dateToISO | date:'MM/dd/yyyy'}}
+ 323455 ({{recentOrder.created_on | dateToISO | date:'MM/dd/yyyy' }})
323455 ({{orderproduct.created_on | dateToISO | date:'MM/dd/yyyy' }})
Load more orders
Please select an order.
to request help with an Order
Please provide Questions/Comments.
<< Back
Production Time
A standard production time for each product is listed on each product page. Production times may vary depending on decoration methods, number of locations, and product type. Production time do not include shipping transit times or artwork proofing times. On each product page you can enter your shipping zip code and see how long it takes for your order to be produced and ship to your location. Rush production options may also be available.
Report a Problem
First Name:*
Please provide a First Name.
Last Name:*
Please provide a Last Name.
Order #:
How can we help you today?
This can be an exact number, or you may wish to inspect a small batch of your items and check for a percentage that is affected.
To help expedite the claim, and show consistency in the issues described, please include a couple group images showing multiple items (5-10 if possible) within the photos.
{{}} x x Delete File
Please upload an image or video in one of the following formats: bmp, png, jpg, jpeg, gif, psd, ps, tiff, tif, ai, eps, svg, mp4, avi, mov, flv, wmv
{{rpc.inprogress ? 'Sending...' : 'Submit Question'}}
Provide your Feedback
We've recently launched a new website, and we'd love to get your feedback! Let us know your thoughts on how we can improve your customer experience.
Give our new website a rating:


Share your thoughts on our website:

Comment Sent. Thank you!
Click here to view our company's terms of sales.
Returning Customer
Log in to an existing account. If you are a multi-user account holder, any of your email addresses will work!

This website uses cookies

We use cookies when you visit our website that can recognize, collect, and transmit information that is associated with you, but which does not personally identify you. Read our Privacy Policy.