Products
Search for Promotional Products
No Setup Fee Promotional Products
(800) 338-7996
{{menu.display_text}}{{menu.display_text}} New Features
{{notice.notice_title}}:
Promotional Products > Help Center > Promotional Products Guarantee
Help Topics:

Promotional Products Guarantee

When choosing to advertise with promotional products for your business, it can be difficult deciding where to purchase your advertising products. That's why The Executive Advertising has a 100% No Risk Guarantee Policy to ensure your complete satisfaction. We guarantee that your imprinted promotional products will arrive the exact way that you have approved your artwork e-proof, or we will issue a reprint of your entire order or a credit gift card in the amount of your products. If your order arrives defective or damaged in any way, we will promptly send a corrected order free of charge.

When shopping at The Executive Advertising you can trust that your order is just as important to us as it is to you. With our No Risk Guarantee, it's just one more reason why you feel confident with purchasing promotional products at The Executive Advertising.

Please Note: in order to issue a credit or reprint for your order, the damaged, misprinted, or defective order may need to be picked up and returned to our warehouse. Please contact us for assistance if you have any problems with your promotional products before disposing of the merchandise.

In the event that your promotional products are damaged in shipping we can replace your order and will need to file an insurance claim with the shipping carrier (UPS or FEDEX). If the packages arrived damaged please contact us for assistance.

Quote
{{qp_count}}
Shopping Cart
Edit
Interested in buying promotional products and have questions for us? Then the Quote Cart is perfect for you! Click the "Request Quote" button on any product page to start requesting your quote. Make sure to let us know any additional details in the questions section.
You have not yet added any products to your cart yet. Time to start shopping! :)
View Shopping Cart
If you have more than one ordering account, you may have created a shopping cart in a different account. You can toggle between your ordering accounts below:
Active Ordering Account:
Contact Us
(800) 338-7996
Contact Us Options
Contact Us Form
Request a Quote Leave Website Feedback
Helpful Links
About Us Help Center FAQs Glossary Privacy Policy Testimonials
<< Back
Phone Numbers
(800) 338-7996 Toll Free
(800) 991-4000 Local Phone
Fax Numbers
(866) 323-8381 Fax
(615) 246-4198 Local Fax
Contact Us Form
Contact Us Form
<< Back
Physical / Mailing Address:
Executive Advertising
181 E. Main St.
Ste 4
Hendersonville, TN 37075
<< Back
Contact Us Form
First Name:*
Please provide a First Name.
Last Name:*
Please provide a Last Name.
Phone:
Email:*
Please provide a valid Email.
What can we help with?*
 Product
 Existing Order
 Other
What product are you inquiring about?
{{($select.selected.prd_name+ ' (#'+$select.selected.part_number+')')}}
+ {{viewed_product.prd_name+' (#'+viewed_product.prd_id+')'}}
What is your Order Number?*
{{contFrm.order.ord_grp_num}} {{contFrm.order.created_on | dateToISO | date:'MM/dd/yyyy'}}
{{contFrm.order.old_ordernumber}} {{contFrm.order.created_on | dateToISO | date:'MM/dd/yyyy'}}
+ 323455 ({{recentOrder.created_on | dateToISO | date:'MM/dd/yyyy' }})
323455 ({{orderproduct.created_on | dateToISO | date:'MM/dd/yyyy' }})
Load more orders
Please select an order.
to request help with an Order
Questions/Comments:*
Please provide Questions/Comments.
Help Section Search
Quick Help Links
Help Center
How to Order
How to Reqest a Quote
How to Request a Preorder Mockup
How to Request a Sample
Terms of Sale
Glossary
FAQs
Existing Customers (Before 12/17/2020)
How to Migrate an Old Account
How to Reorder (Orders placed before 12/17/2020)
Leave Feedback
<< Back
Glossary
Production Time
A standard production time for each product is listed on each product page. Production times may vary depending on decoration methods, number of locations, and product type. Production time do not include shipping transit times or artwork proofing times. On each product page you can enter your shipping zip code and see how long it takes for your order to be produced and ship to your location. Rush production options may also be available.
Related Topics:
Help Topics
Glossary
Helpful Pages
Report a Problem
First Name:*
Please provide a First Name.
Last Name:*
Please provide a Last Name.
Phone:
Email:
Order #:
{{rpc.report_problem.order_item_no}}
How can we help you today?
{{$select.selected.order_problem_topic}}
{{aq_row.additional_question_title}}
This can be an exact number, or you may wish to inspect a small batch of your items and check for a percentage that is affected.
Please make sure that your images are clear and in-focus to avoid delays in processing the claim on your order.
{{f.name}} x x Delete File
{{f.progress}}%
Please upload an image or video in one of the following formats: bmp, png, jpg, jpeg, gif, psd, ps, tiff, tif, ai, eps, svg, mp4, avi, mov, flv, wmv
Cancel
{{rpc.inprogress ? 'Sending...' : 'Submit Question'}}
Provide your Feedback
We've recently launched a new website, and we'd love to get your feedback! Let us know your thoughts on how we can improve your customer experience.
Give our new website a rating:

{{addedComment}}

Share your thoughts on our website:

Cancel
Send
Comment Sent. Thank you!
Returning Customer
Log in to an existing account. If you are a multi-user account holder, any of your email addresses will work!
Filter & Sort