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Promotional Products > Help Center > Promotional Products Guarantee
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Promotional Products Guarantee

When choosing to advertise with promotional products for your business, it can be difficult deciding where to purchase your advertising products. That's why Executive Advertising has a 100% No Risk Guarantee Policy to ensure your complete satisfaction. We guarantee that your imprinted promotional products will arrive the exact way that you have approved your artwork e-proof, or we will issue a reprint of your entire order or a credit gift card in the amount of your products. If your order arrives defective or damaged in any way, we will promptly send a corrected order free of charge.

When shopping at Executive Advertising you can trust that your order is just as important to us as it is to you. With our No Risk Guarantee, it's just one more reason why you feel confident with purchasing promotional products at Executive Advertising.

Please Note: in order to issue a credit or reprint for your order, the damaged, misprinted, or defective order may need to be picked up and returned to our warehouse. Please contact us for assistance if you have any problems with your promotional products before disposing of the merchandise.

In the event that your promotional products are damaged in shipping we can replace your order and will need to file an insurance claim with the shipping carrier (UPS or FEDEX). If the packages arrived damaged please contact us for assistance.

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Executive Advertising
181 E. Main St.
Ste 4
Hendersonville, TN 37075
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A standard production time for each product is listed on each product page. Production times may vary depending on decoration methods, number of locations, and product type. Production time do not include shipping transit times or artwork proofing times. On each product page you can enter your shipping zip code and see how long it takes for your order to be produced and ship to your location. Rush production options may also be available.
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